Storage Brondesbury Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Brondesbury provides removals, transport, and storage services. By making a booking, using our services, or allowing us to handle your goods, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Client means the individual, business, or organisation that requests or uses our services.
1.2 Services means any removals, transport, packing, loading, unloading, storage, or related services provided by Storage Brondesbury.
1.3 Goods means the items and property that we are requested to move, handle, pack, store, or otherwise deal with as part of the Services.
1.4 Contract means the agreement between Storage Brondesbury and the Client incorporating these Terms and Conditions and any written quotation or confirmation we issue.
1.5 Working day means any day other than a Saturday, Sunday, or public holiday.
2. Scope of Services
2.1 Storage Brondesbury provides removals and storage services for residential and business customers, including the collection, transport, delivery, and storage of Goods, as well as optional packing and unpacking services where agreed in advance.
2.2 The precise scope of the Services, including dates, times, locations, and the nature and volume of Goods, will be set out in our quotation or booking confirmation. Any changes must be agreed in writing.
2.3 We reserve the right to decline any job or any particular item at our discretion, including but not limited to items that are hazardous, illegal, excessively heavy, unsuitable for transport, or prohibited under these Terms and Conditions.
3. Booking Process
3.1 Bookings can be made after we have received sufficient information about the Services you require, including addresses, access details, approximate inventory, desired dates, and any special handling requirements.
3.2 Following your enquiry, we may provide a quotation based on the information supplied. Quotations are usually estimates unless expressly stated to be a fixed price. Our quotation will specify whether it is an estimate or a fixed price and the period for which it is valid.
3.3 Your booking is not confirmed until you have accepted our quotation in writing and, where required, paid any deposit or advance payment specified. We reserve the right to withdraw or amend a quotation before acceptance.
3.4 If, on the day of the move or collection, it is found that the information you provided was inaccurate or incomplete, or that access conditions are more difficult than stated, we may adjust the price accordingly or, in serious cases, refuse to proceed until a revised agreement is reached.
3.5 Any requested changes to the date, time, or details of the Services are subject to availability and our agreement, and may result in additional charges.
4. Access and Client Responsibilities
4.1 The Client is responsible for ensuring that there is suitable access at all relevant locations, including adequate parking, loading areas, and clear pathways for the safe and efficient movement of Goods.
4.2 Where parking restrictions or permits apply, the Client must arrange necessary permits or authorisations in advance. Any fines, penalties, or charges arising from inadequate arrangements may be charged to the Client.
4.3 The Client must prepare Goods for transport in a suitable manner, unless packing services have been requested and agreed. This includes properly boxing smaller items, securely wrapping fragile objects, and ensuring appliances are disconnected and drained where necessary.
4.4 The Client must not ask our staff to dismantle or move items that are unsafe to handle, fixed to the property in a way that could cause damage, or that fall within any excluded categories under these Terms and Conditions.
4.5 The Client is responsible for ensuring that Goods presented for transport or storage are their property or that they have the full authority of the owner to enter into the Contract.
5. Payments and Charges
5.1 Our charges are based on the Services agreed, which may take into account time, distance, volume or weight of Goods, number of staff required, access conditions, and any additional services such as packing, materials, or storage.
5.2 Unless otherwise agreed in writing, payment for removals and transport services is due in advance or on the day of the move prior to commencement of work. For storage services, ongoing charges are typically payable in advance of each storage period.
5.3 We may require a deposit at the time of booking. The required amount will be specified in your quotation or confirmation. Deposits are non-refundable unless expressly stated otherwise in these Terms and Conditions.
5.4 We reserve the right to charge interest on overdue sums at a reasonable commercial rate from the due date until payment is received in full.
5.5 If payment is not made when due, we may suspend or cancel Services, refuse to deliver Goods from storage, or exercise a lien over Goods in our possession until all sums owing are paid.
5.6 All prices are stated exclusive of any applicable taxes unless expressly stated to include them. Any applicable taxes will be charged in accordance with current law.
6. Cancellations and Postponements
6.1 If the Client wishes to cancel or postpone a booking, notice must be given in writing as soon as possible.
6.2 Where cancellation or postponement is received more than seven working days before the scheduled date, we may refund any payments made, less any reasonable administrative costs or non-recoverable expenses incurred on your behalf.
6.3 Where cancellation or postponement is received within seven working days of the scheduled date, we reserve the right to charge a percentage of the quoted price, up to 50 percent, to cover lost capacity and costs.
6.4 Where cancellation or postponement is received within two working days of the scheduled date, we reserve the right to charge up to 100 percent of the quoted price.
6.5 If we need to cancel or significantly change the date of the Services due to circumstances beyond our reasonable control, such as extreme weather, road closures, vehicle breakdown, staff illness, or other unforeseen events, we will seek to reschedule as soon as reasonably possible. Our liability in such circumstances is limited to fees already paid for Services not yet provided.
7. Storage Terms
7.1 Where storage is provided, Goods will be stored in facilities selected by us. The specific location and method of storage are at our discretion, provided that reasonable care is taken to protect your Goods.
7.2 Storage charges are payable in advance for the agreed storage period. If you wish to retrieve Goods before the end of a paid period, no refund will be given for unused time unless agreed otherwise.
7.3 We require reasonable notice if you wish to access your Goods in storage or arrange for delivery out of storage, so that we can schedule staff and prepare your Goods. Access is by appointment only and may be subject to additional handling charges.
7.4 If storage charges remain unpaid for more than thirty days after the due date, we reserve the right to exercise a lien over your Goods and, after giving reasonable notice, may dispose of or sell some or all of the Goods to recover outstanding sums and reasonable costs. Any surplus after costs will be held for the Client.
8. Excluded and Restricted Items
8.1 The Client must not submit for transport or storage any Goods that are dangerous, illegal, or unsuitable, including but not limited to explosives, firearms, ammunition, gas cylinders, flammable or corrosive substances, toxic materials, perishable food, live animals, plants, or any item that may cause damage, contamination, or infestation.
8.2 We must be notified in advance of any particularly fragile, high-value, or unusual items, such as fine art, antiques, musical instruments, or specialist equipment. Additional conditions or charges may apply, or we may decline to handle such items.
8.3 We accept no responsibility for loss of or damage to cash, securities, precious metals, jewellery, important documents, or similar valuables unless we have expressly agreed in writing to handle them and specific arrangements have been made.
9. Waste Regulations and Disposal
9.1 Storage Brondesbury operates in accordance with relevant waste and environmental regulations. We are not a general waste disposal service and will not remove or dispose of items classed as household or commercial waste unless expressly agreed and properly authorised.
9.2 The Client must not present for transport or storage any items that are classified as hazardous waste, controlled waste, or otherwise require special treatment under applicable regulations, unless we have specifically agreed in writing and appropriate documentation is provided.
9.3 Where we agree to remove unwanted items, these will be handled in accordance with applicable waste handling requirements. Additional charges may apply for disposal, recycling, or special handling.
9.4 If, during the course of providing Services, we discover that items constitute prohibited or improperly declared waste, we may refuse to transport or store them and may, where necessary, arrange for lawful disposal at the Client's cost.
10. Liability and Insurance
10.1 We will exercise reasonable care and skill in providing the Services and handling your Goods. However, our liability is subject to the limitations set out in this section.
10.2 Unless otherwise agreed in writing, our liability for loss of or damage to Goods arising from our negligence or breach of Contract will be limited to a reasonable amount per item or per consignment. Specific limits will be made available on request.
10.3 We will not be liable for loss or damage resulting from inherent defects, natural deterioration, wear and tear, inadequate or defective packing by the Client, or handling of Goods against our advice.
10.4 We will not be liable for loss or damage arising from events beyond our reasonable control, including but not limited to acts of nature, fire, flood, strike, civil disturbance, road closures, or acts of third parties.
10.5 The Client is encouraged to maintain appropriate insurance cover for their Goods during removals and storage. Additional cover may be available by separate arrangement.
10.6 We will not be liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the Services.
11. Claims and Time Limits
11.1 Any visible damage or short delivery should be reported to our staff as soon as reasonably possible on completion of the Services.
11.2 Any claim for loss or damage must be notified to us in writing within seven days of delivery or, in the case of storage, within seven days of collection from storage, providing reasonable details and evidence of the alleged loss or damage.
11.3 We reserve the right to inspect any alleged damage before accepting liability or making any payment.
11.4 Failure to notify us of a claim within the time limits set out above may affect our ability to investigate and may reduce or extinguish any liability we might otherwise have.
12. Data Protection and Privacy
12.1 We will collect and use personal information about the Client for the purposes of providing the Services, processing payments, managing bookings, and complying with legal obligations.
12.2 We will take reasonable steps to keep personal information secure and will not sell or disclose it to third parties except where necessary to perform the Contract, to comply with legal requirements, or where you have given consent.
13. Termination
13.1 Either party may terminate the Contract with immediate effect if the other party commits a material breach that is not remedied within a reasonable period after written notice, or becomes insolvent or unable to pay its debts as they fall due.
13.2 On termination, all sums due to Storage Brondesbury become immediately payable. We may exercise a lien over any Goods in our possession until all outstanding charges are settled.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any Contract between Storage Brondesbury and the Client, are governed by and shall be construed in accordance with the laws of England and Wales.
14.2 Any disputes arising out of or in connection with the Services or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
15.2 No failure or delay by Storage Brondesbury in exercising any right or remedy shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any right or remedy prevent further exercise of that or any other right or remedy.
15.3 These Terms and Conditions, together with any written quotation or confirmation issued by us, constitute the entire agreement between the parties and supersede any prior understandings or arrangements relating to the subject matter.
15.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that Contract. Updated Terms and Conditions may apply to future bookings.
By confirming a booking with Storage Brondesbury or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
